Privacy Policy

Last updated: December 17, 2025 | Version 1

Privacy Policy

Last Updated: December 17, 2025

1. Introduction

RedSide Threat Lab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our malware analysis and threat intelligence services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, phone number, and password when you register for an account
  • Payment Information: Billing address, payment method details (processed securely through our payment processors)
  • File Submissions: Malware samples, suspicious files, and related metadata you submit for analysis
  • Communication Data: Messages, support requests, and other communications you send to us

2.2 Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages
  • Technical Data: Log files, error reports, system performance data
  • Cookies and Tracking: We use cookies and similar tracking technologies to track activity and maintain certain information

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our Service
  • To process your transactions and manage your subscriptions
  • To analyze submitted files and generate threat intelligence reports
  • To communicate with you about your account, service updates, and security alerts
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our Terms of Service
  • To conduct research and analysis to improve our security capabilities

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data in transit is encrypted using TLS/SSL protocols
  • Secure Storage: Files are stored in isolated, secure sandbox environments with restricted access
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: Security audits and vulnerability assessments
  • Data Isolation: Malware samples are stored in quarantined environments separate from production systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our Service (payment processors, cloud hosting, email services)
  • Legal Requirements: When required by law, court order, or government regulation
  • Security Threats: To protect our rights, property, or safety, or that of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
  • Threat Intelligence: Anonymized threat indicators may be shared with security research communities to improve collective security

6. File Submissions and Malware Samples

Files you submit for analysis are handled with extreme care:

  • Files are stored in isolated, secure sandbox environments
  • Access is restricted to authorized security analysts only
  • Files are retained only as long as necessary to provide the Service
  • You may request deletion of your submitted files at any time
  • Anonymized analysis results may be used for threat intelligence research

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Opt-Out: Unsubscribe from marketing communications
  • Account Closure: Close your account at any time

To exercise these rights, please contact us at the email address provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users and maintain session state
  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide security features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.

14. Compliance

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) for EU users
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable regional data protection regulations

This Privacy Policy is effective as of the date stated above and applies to all users of the RedSide Threat Lab Service.

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